Privacy Policy

1. Information We Collect

Information You Provide

• Name, email address, and account login information.
• Billing and transaction information. Payment card details may be handled directly by our payment processor rather than stored by Biddinator.
• Support messages, survey responses, and other information you choose to send us.
• Bid packages, specification documents, forms, and other files or information you upload to the Services.

Information Collected Automatically

• IP address and approximate location derived from it.
• Browser type, device type, operating system, and language.
• Pages and features used, access times, referring pages, and interactions with the Services.
• Product-usage events such as uploads, analyses, detected documents, edits, exports, and other feature activity.

2. How We Use Information

• Provide, operate, maintain, and secure the Services.
• Process uploaded bid documents and provide document-detection, editing, and related functionality.
• Create and manage accounts and subscriptions.
• Process payments and maintain transaction records.
• Provide customer support and respond to questions.
• Measure product usage, troubleshoot problems, and improve Biddinator.
• Send service-related notices, security alerts, billing messages, and other administrative communications.
• Send marketing communications where permitted by law and allow you to opt out of those communications.
• Measure advertising performance and understand how visitors find and use our Site.

3. Uploaded Bid Documents

When you upload bid packages, specification documents, or forms, we process those files as necessary to provide the Services. Uploaded documents may contain confidential, proprietary, or personal information. You are responsible for ensuring that you have the right and authority to upload and process those documents through Biddinator.

We may use hosting, storage, document-processing, AI, and other technical service providers to process uploaded files on our behalf. Those providers may receive access to information only as needed to provide their services to us and are subject to their own contractual and legal obligations.

4. How We Share Information

• Service providers. We may share information with vendors that provide hosting, storage, document processing, AI functionality, payments, analytics, email, customer support, security, and other services needed to operate Biddinator.
• Advertising and analytics partners. We may share or allow collection of information through tools such as analytics services and advertising pixels, including Meta advertising tools, where permitted by law.
• Business transactions. Information may be transferred in connection with a merger, financing, acquisition, restructuring, sale of assets, or similar transaction.
• Legal and safety reasons. We may disclose information when reasonably necessary to comply with law, legal process, or lawful government requests, or to protect Biddinator, our users, or others.
• With your direction. We may share information when you ask us to or otherwise consent to the sharing.

5. Data Retention

We retain personal information and uploaded content for as long as reasonably necessary to provide the Services, maintain legitimate business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the reason it is processed.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember preferences, understand product and website usage, and measure advertising performance. Where required by law, we request consent before using non-essential cookies. For more information, see our Cookie Policy.

7. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including rights to access, correct, delete, restrict, object to certain processing, or request a portable copy of your information. You may also have the right to withdraw consent where processing is based on consent.

Residents of the European Economic Area and United Kingdom may have additional rights under applicable data-protection law. Residents of certain U.S. states may have rights under applicable state privacy laws. To exercise a privacy right, contact us using the email below. We may need to verify your identity before completing a request.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children

The Services are intended for adults and are not directed to children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version and revise the effective date shown above.