Refund & Guarantee Policy

1. 30-Day Money-Back Guarantee

You may try Biddinator on your own bid packages for 30 days. If you decide Biddinator is not right for you, email [email protected] within 30 days of your initial purchase and request a refund.

• For a monthly subscription, the guarantee applies to your first monthly payment.
• For an eligible one-time or lifetime purchase, the guarantee applies to the initial one-time purchase price.
• Approved guarantee refunds are returned to the original payment method.
• You do not need to prove that Biddinator failed to produce a particular business result in order to use the 30-day guarantee.

2. Monthly Subscription and Cancellation

Monthly subscriptions renew automatically until cancelled.

You may cancel at any time through available account settings or by contacting [email protected].

Unless otherwise stated at cancellation, cancellation takes effect at the end of the current paid billing period and you retain access until that period ends.

After the initial 30-day guarantee period, we generally do not provide prorated refunds for unused portions of a billing period.

3. One-Time or Lifetime Purchases

A one-time or lifetime purchase is not a recurring monthly subscription. If the purchase is covered by the 30-day guarantee, you may request a refund within 30 days of the initial purchase. After that period, one-time purchase payments are generally non-refundable except where required by law or as described below.

4. Other Refund Situations

Outside the 30-day guarantee, we may provide a refund or credit where appropriate, including for:

• Duplicate charges. You were charged more than once for the same purchase or billing period.
• Billing errors. A charge was made after a properly completed cancellation or as a result of an error on our side.
• Material technical failure. A verified failure of the Services prevents you from using the purchased functionality and we are unable to resolve it within a reasonable period.
• Legal requirements. Applicable law requires a refund or other remedy.

5. How to Request a Refund

Email [email protected] from the email address associated with your account. Include enough information for us to identify the purchase and briefly state that you are requesting a refund under the 30-day guarantee or explain the billing issue.

6. Refund Processing

Approved refunds are issued to the original payment method. We aim to process approved refunds promptly, but your bank or payment provider may require additional time before the credit appears on your account.

7. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us first so we can investigate and attempt to resolve the issue. Nothing in this policy limits any rights you may have through your payment provider or under applicable law.

8. Consumer Rights

Nothing in this policy limits non-waivable consumer rights that apply to you under the laws of your jurisdiction. Where applicable law gives you greater rights than this policy, those rights prevail.